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Service Desk Specialist (2nd Line) – German speaker

Szczegóły oferty nr: 0528/2021

Diebold Nixdorf Diebold Nixdorf jest czołowym producentem bankomatów i systemów obsługi płatności na świecie. Jesteśmy liderem w dziedzinie rozwoju i wdrażania zaawansowanych technologii informatycznych, takich jak technologia biometrycznego uwierzytelniania transakcji "Finger Vein" czy płatnicze technologie zbliżeniowe. Wśród naszych klientów znajdują się banki i instytucje finansowe, sieci handlowe, centra logistyczne i rozliczeniowe.

Branża:	Administracja
Rodzaj pracy:	praca stała
Stanowisko:	Service Desk Specialist (2nd Line) – German speaker
Wakatów:	1
Miejsce pracy:	Szczecin
Wymagania:	Very good command of German English language skills (at least B2 level) Technical knowledge in operating systems, networks (WAN; LAN) and good analysing skills desired Knowledge of customer service principles and practices Willingness to work in shifts
Obowiązki:	Provide proactive User Helpdesk Services through technical analysis of incidents and service requests within the ticket system Support the engineers in the field (Engineer Helpdesk) to ensure high levels of customer satisfaction Solve incoming customers and field service engineers’ issues/ problems on the phone Perform initial assessment, diagnosis and remote IT systems support Provide in-depth troubleshooting and resolution of hardware or software problems with the use of diagnostic tools Escalate potential problems and complex incidents Observe technical or process problems and offer improvement suggestions
Firma oferuje:	Contract of employment Trainings from the first day of work Insight and Knowledge of cutting-edge technologies Various options for personal development (career paths, internal recruitment, trainings, assisting in ad hoc projects etc.) Possibility to use foreign languages on a daily basis Teamworking and supportive atmosphere Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, possibility of full remote work, working from the office/home allowance, employee referral programme etc.)
Sposób aplikowania:	https://eeug.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/3064/?utm_medium=jobshare

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