General skills:

• Ability to work well within a team
• Ability to structure and draft technical documentation
• Good interpersonal skills and customer handling skills
• Problem solving capabilities

 Languages:

• ENG
• TOEIC certification would be a plus 

 Skills and competencies (one or more):

• Voice technologies
• SIP, H323, SCCP, RTP protocols
• Voice codecs e.g. G711/G729
• Basic network awareness

 Additional Advantages (one or more):

 1) Cisco Specialist

• Call Center systems (UCCX, UCCE)
• Cisco Voice Gateways / Gatekeepers
• Cisco solutions e.g. Jabber, Unity, Communication Manager
• Open source solutions e.g. Asterisk

 2) Avaya Specialist

• Call Center system (Avaya)
• Avaya Media Gateways / Servers
• Avaya Communication Manager
• Open source solutions e.g. Asterisk

 Preferred certifications or equivalent knowledge (one or more):

 1) Cisco Specialist

• CCNA, CCNP Voice / Collaboration
• CCNA Routing & Switching
• CCIE Voice / Collaboration

2) Avaya Specialist

• ACIS, AIPS
• ACSS, ASPS, ACSE, APDS
• CCNA Routing & Switching

 Working hours:

• 5x10 business hours shifts
• Stand-by duty for given services

• Travels abroad to support client on-site if needed

Main duties:

• Performing advanced diagnosis on incidents
• Implementing non-standard changes to the environment
• Communicating and consulting with internal and external technical counterparts
• Management of system performance, capacity, service quality
• Participation in and execution of projects
• Designing and implementing network and security systems (senior positions)

• Supporting bid management with technical expertise (senior positions)