• Experienced in Service Management
• Experienced in Service Delivery of business critical operations
• ITIL Qualified
• Minimum 5 yrs. experience of working in international environment (either in Poland or abroad)
• Msc. university degree preferred in computer science
• English spoken/written at least at B2 level
• TOEIC certification would be a plus 
• German or French would be an advantage
• Ability to develop and maintain excellent relationships with external and internal customers
• Open and clear communication skills
• Proactive attitude at vision creation and consistent implementation of it
• Ability to work with high standards on behalf of Atos and its customer
• Project Management experience as a plus

• Ability to travel abroad

Service Manager within Global Delivery reports directly to Tower Country Head (TCM) and Tower Service & Operations Manager (TSOM).

Key areas of focus:

·       Service cost related financial management

·       Service Level Management - Delivery Performance and Quality

·       Service Continuity, Improvement and Excellence

·       Incident & Problem Management (escalation and decision making role as a part of defined process)

• Operational Change Planning (be a part of Change Advisory Board)