Fujitsu Global Delivery Centre Lodz, opened in March 2009, plays a key role in Fujitsu global service network. Our activities are focused on four key areas: Service Desks (based on ITIL framework) 1st and 2nd Level multilingual and technical support for global Customers, under ITIL framework processes: Incident / Problem / Change / Configuration / Knowledge management / Continuous service improvement Remote Infrastructure Management (RIM) 3rd Line Infrastructure Support in variety of infrastructure technologies, including Servers, Databases, Virtualization, Backup & Storage, Messaging & Collaboration, Enterprise Management, Applications Packaging and Network Management (Monitoring, Operating and Engineering) under ITIL framework processes: Incident / Problem / Change / Configuration / Knowledge management / Continuous service improvement Research and Development (R&D) Applications/Solutions/Product development Shared Service Center (SSC) Finance and accounting management for Fujitsu entities Our Service Desk agents are proficient in 15 different languages (English, German, French, Dutch, Portuguese, Spanish, Russian, Polish, Hungarian, Italian, Turkish, Slovenian, Greek, Ukrainian, and Finnish). The majority of our employees are university graduates. To ensure the highest quality of service we work 24 hours day, 7 days a week, 365 days a year and use Sense and Respond®- a unique approach based on continuous improvement and innovation developed by Fujitsu.