Avid | Orad Hi-Tec Systems Poland sp. z o.o.
Through Avid Everywhere, Avid delivers the industry's most open, innovative and comprehensive media platform connecting content creation with collaboration, asset protection, distribution and consumption for the most listened to, most watched and most loved media in the world—from the most prestigious and award-winning feature films, music recordings, and television shows, to live concerts and news broadcasts. Industry leading solutions include Pro Tools®, Media Composer®, ISIS®, Interplay®, and Sibelius®. Our digital audio and video solutions continue to revolutionize the art of creative storytelling, and have earned us hundreds of awards, including two Oscar® statuettes, a Grammy®, and 14 Emmys®. |
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| Branża: |
IT |
| Rodzaj pracy: |
praca stała |
| Stanowisko: |
customer care specialist
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| Wakatów: |
więcej |
| Miejsce pracy: |
Szczecin |
| Wymagania: |
- a minimum of 3 years industrial experience either in a video engineering or operational capacity or equal Technical Support/Product Specialist skills,
- for the above, can substitute Video Engineering as appropriate,
- excellent written and verbal communication skills in the English language,
- ability to work to tight deadlines and with minimum supervision,
- must be diplomatic, presentable and able to represent the company at all times whilst satisfying the customer requirements,
- good team member with both adaptability and flexibility,
- must have initiative, good judgment and be self-motivated,
- ability to use standard MS Office applications (Word, Excel, Powerpoint),
- strong organisational skills, ability to adapt to change and work under pressure,
- community support experiences a plus,
- call Center experiences a plus,
- 2nd European Language such as Spanish, French or German.
Special skills and knowledge:
- comprehensive understanding of Video concepts, hardware, editing techniques and terms,
- knowledge of computer technologies, disk systems, video, audio and networking infrastructures,
- excellent knowledge of Mac OS and Windows XP is essential,
- knowledge of Media Composer Software (Video), ISIS software,
- excellent technical knowledge of Avid and products especially in an inter-operational environment.
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| Obowiązki: |
Avid Customer Care is responsible for the provision of high quality technical and operational support for our Storage Suite products. Working in association with our Avid Global Services team, Sales, Engineering and our Partners, the individual will be responsible for providing consistently excellent product support to end users of Avid’s solutions. Essential responsibilities:
- clearly understand the requirements of the Post and Media Enterprise markets,
- provide technical support to accredited Resellers and customers through a variety of channels including but not limited to voice, electronic case, chat and online community,
- continued learning, understanding, and documentation of customer’s workflows and utilization of Avid products (and interaction with multiple third party products) as needed to develop and maintain appropriate support skills,
- maintain logs of all communications relating to technical support issues,
- generate basic reports, spreadsheets and presentations as required.
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| Sposób aplikowania: |
Please send your application on emial: Krzysztof.kufel@avid.com Please, enclose following provision: I agree that my personal data is processed for the needs of the recruitment process as per Protection of Personal Data Act of 29th August 1997. Thank you for sending us your application. We will contact only selected candidates. Please send your application on emial: Krzysztof.kufel@avid.com |