What we expect from you:

• You can hit that sweet spot between a technical and a customer facing role.
• You want to and can learn new products and technologies
• To be responsible for owning customer issues until resolution
• To have at least 1 - 2 years experience troubleshooting Java/JEE or .NET applications, Tomcat or similar web application experience
• To have at least 2 years of experience in technical support or customer service role
• To feel comfortable communicating directly with customers
• To be very good communicator with fluent English (both in speaking and writing) - we communicate with our customers in English
• To stay patient and understanding in even most frustrating situations
• To have a passion, curiosity, energy, humour and guts!

What you will do:

• Work with a wide range of customers, from start-ups to large corporations, to help identify and resolve product related issues.
• Improve existing documentation and publish knowledge base articles to improve our self-help offering, verify bugs and work with development on providing fixes.
• Collaborate directly with an agile development team to improve supportability and seeking for assistance.
• Participate in projects and experiments to constantly improve how we do support.
• Represent the voice of the customers influencing products directions.
• Learn new products and technologies which enable them.