• Relevant experience would be an advantage but is not a must as we will provide training
• Fluent in English and French or German
• Must be willing to work with a team.
• Strong problem solving abilities and assertiveness
• Ability to work weekends per scheduled rotation, if applicable
• Ability to work outside of scheduled shift , if applicable, for training or emergency
• staffing issues
• Advanced knowledge of Microsoft Operating systems and product line would be an advantage
• Experience with remote control software and protocol would be an advantage
• Hands on PC, printer, and other hardware experience strongly preferred; mobile devices, terminals, routers, etc.
• Strong understanding of desktop applications would be an advantage
• Basic networking experience with Novell and NT administration would be an advantage a
• Microsoft, Novell, WAN certifications a plus would be an advantage

• To provide 1st line technical support; answering support queries via phone, email, web and Chat.
• Support must be provided via English and one or more other European languages
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems while following procedure and be proactive when support the client even in a crisis situation.
• Support users in the use of Computer equipment by providing necessary training and advice.
• To allocate more complex calls to the relevant 2nd level Support members.

 aleksandra.zagorska@xerox.com